Terms and conditions

Last updated: 13.12.2022

1. GENERAL TERMS AND CONDITIONS

Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the Website you agree and confirm your consent with the Terms and Conditions.

These Terms and Conditions entered into force on December 13, 2022. You are required to read them before you start using the services of the Casino. If you do not agree to these Terms and Conditions, you are not allowed to use the services of the Casino.

These Terms and Conditions constitute the agreement between spinch.com (hereinafter "Casino") and you (hereinafter "you" or "Gambler" or “Player”). The website spinch.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Bets Entertainment N.V., a company registered and established under the laws of Curacao. Bets Entertainment N.V. is licensed and regulated by Gaming Services Provider N.V. (license no. 365/JAZ). Bets Entertainment N.V.'s registration number is 155648 and its registered address is Abraham de Veerstraat 9, Curacao. www.spinch.com is operated by Nitouka Limited, a company registered and established under the laws of Cyprus under reg. No. HE 390640 with its registered address at Atho 6, Flat 401, Agioi Omologites, 1087 Nicosia, Cyprus, as a Billing Agent. Nitouka Limited acts as a EU-EEA Representative of Bets Entertainment N.V.

It is the Player's sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.

The Casino reserves the right to amend these terms at any time, with notification of the Gambler about it, or without it.

Amendments are deemed effective immediately upon posting on the Casino website.

Using the services of the Casino after the publication of the amendments is a confirmation of your acceptance of these amendments.

Only the English version of these Terms & Conditions shall have legal effect. We provide non-English versions of Terms & Conditions for informational purposes only. Accordingly, should there be any discrepancies between the English version and non-English editions of these Terms, the English version shall prevail.

2. CHANGES TO TERMS AND CONDITIONS

The Casino reserves the right to unilaterally change these Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

3. WHO CAN PLAY

The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player's sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of the player's place of residence as eligible for online gaming. It is the player's sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.

The availability of the services shall not be interpreted as an offer or invitation on our part to use the services in a country where such use is illegal.
The restricted countries are: Aruba, Bonaire, Curacao, France, Saba, Statia, St. Maarten, Singapore, Spain, the United Kingdom, the USA and any other jurisdiction that the Central Government of Curacao deems online gambling illegal. This includes all of the named Nations' Territories and Possessions.

4. DORMANT ACCOUNTS

An inactive Account is a Player Account which a player has not logged into or logged out of for 12 (twelve) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of USDT 10 or the equivalent in another cryptocurrency (or the current balance of your Player Account, if less) as long as the balance of your Player Account remains positive.

You authorize the Casino to debit this fee from your Player Account on the beginning of the month following the day on which your Player Account is deemed inactive, and on the beginning of every subsequent month that your Player Account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is reactivated.

5. AVAILABLE CURRENCIES

  • Canadian dollar (hereinafter "CAD")
  • Euro (hereinafter "EUR")
  • US dollar (hereinafter "USD")
  • Australian dollar (hereinafter "AU$")
  • New Zealand Dollar (hereinafter "NZD")
  • South African Rand (hereinafter "ZAR")
  • Bitcoin (hereinafter "BTC")
  • Bitcoin Cash (hereinafter "BCH")
  • Dogecoin (hereinafter "DOGE")
  • Ethereum (ERC-20) (hereinafter "ETH")
  • Litecoin (hereinafter "LTC")
  • Tether (ERC-20) (hereinafter "USDT")
  • Ripple (hereinafter "XRP")
  • Tron (hereinafter "TRX")
  • Cardano (hereinafter "ADA")
  • Binance Coin (hereinafter "BNB")

6. CURRENT INTERNAL EXCHANGE RATES

CURRENCYRATE (USDT)
BTC25,000
BCH150
DOGE0.08
ETH1,500
LTC65
USDT1
XRP0.6
TRX0.08
ADA0.6
BNB300

7. FEES AND TAXES

You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

You are fully responsible for paying any and all monies owed to other individuals and/or legal entities.

8. GAME RULES

By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.

9. DEPOSIT INTO ACCOUNT

The gaming account can be replenished in any way available at the Casino website at the time of replenishment. Please contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.

In case of replenishment of the gaming account with the currency other than the currency specified by the Gambler when registering, all conversion fees are paid by the Gambler.

The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated. The Company is not responsible for the lost funds deposited from third party accounts.

The minimum amount of replenishment of the gaming account per transaction is CAD 30 / EUR 20 / USD 20 / NZD 30 / ZAR 350 / BTC 0.001 / BCH 0.1 / DOGE 500 / ETH 0.01 / LTC 0.5 / USDT 20 / XRP 40 / TRX 200 / ADA 33 / BNB 0.051.

The maximum amount of deposit depends on the payment method you decide to use and will appear when choosing the payment method.

In case You deposit a sum that is less than the specified minimum deposit limit, your funds will be irrevocably lost.

The casino shall not be held responsible for the transfer of client's funds in case the client mistakenly indicates the wrong wallet number or wallet network.

10. DISCLAIMER OF LIABILITIES

By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

If the Casino mistakenly credit your Player Account with a bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

The Casino, its directors, employees, partners, service providers:

  • do not warrant that the software or the Website is/are fit for their purpose;
  • do not warrant that the software and Website are free from errors;
  • do not warrant that the Website and/or games will be accessible without interruptions;

shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino's Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

11. WITHDRAWALS FROM THE ACCOUNT

Withdrawal from the gaming account can be made in any way available at the Casino website at the time of replenishment.

The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incomplete Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required.

The Casino reserves the right to transfer funds in a way different from the payment method specified by the Gambler.

The period of processing requests for withdrawals is from 0 to 48 hours.

Date of receipt of money on the Gambler's accounts outside of the Casino depends exclusively on banks and payment systems, to accounts of which the funds are withdrawn.

In case of necessity to verify the identity of the Gambler, the time of processing the requests is calculated from the date of verification of the documents requested.

The minimum withdrawal amount from the gaming account per transaction is CAD 45 / EUR 30 / USD 30 / AU$45 / NZD 45 / ZAR 525 / BTC 0.0009 / BCH 0.17 / DOGE 300 / ETH 0.015 / LTC 0.4 / USDT 30 / XRP 60 / ADA 50 / BNB 0.08 / TRX 300.

The maximum withdrawal amount from the gaming account per transaction is CAD 7,500 / EUR 5,000 / USD 5,000 / NZD 7,500 / ZAR 87,500 / BTC 0.2 or equivalent in other currencies / BTC at the EUR exchange rate.

The daily limit for funds withdrawal is CAD 15,000 / EUR 10,000 / USD 10,000 / NZD 15,000 / ZAR 175,000 / BTC 0.4 or equivalent in other currencies at the EUR exchange rate.

The weekly limit for funds withdrawal CAD 30,000 / EUR 20,000 / USD 20,000 / NZD 30,000 / ZAR 350,000 / BTC 0.8 or equivalent in other currencies at the EUR exchange rate. and other cryptocurrencies at the EUR exchange rate.

The monthly limit for funds withdrawal is CAD 90,000 / EUR 60,000 / USD 60,000 / NZD 90,000 / ZAR 1,050,000 / BTC 2.4 or equivalent in other currencies at the EUR exchange rate and other cryptocurrencies at the EUR exchange rate.

If a Gambler requested a withdrawal of the funds, but the sum of made bets since the last deposit is less than 3x (three) times the size of that deposit, the Casino reserves the right to charge the Gambler the costs of transaction processing, including deposits and withdrawals.

If you win more then CAD 90,000, the Casino reserves the right to divide the payout into monthly instalments of maximum CAD 90,000 until the full amount is paid out.

All progressive jackpot wins will be paid in full.

Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are in our experience limited to the equivalent of EUR 16.

All Bank Transfer payouts are in principle processed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts

The casino shall not be held responsible for the transfer of client's funds in case the client mistakenly indicates the wrong wallet number or wallet network.

12. REFUND

If you would like to make a refund, please contact [email protected]

To check the refund, you must provide these documents:

  • photos of both sides of your passport, driver's license, or any other form of ID,
  • proof of address (proof of address would need to be a photo of a paper document posted to you in the last 90 days, it could be e.g. a government-issued document, a bank document, a bill, or similar.

Alternatively, you can upload the original PDF of a utility bill, or a bank statement (showing your name and account number if you haven’t uploaded it as a proof of address).

A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

It may take up to 7 business days for a refund to be decided.

If a refund is decided upon, the amount of the refund shall be returned to the Player’s account, the Player shall be informed and the procedure shall be finalized within 48 hours after the decision has been made.

If you have funded your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Credit Card, and notify all the appropriate authorities and parties.

Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

13. USE OF PLAYER ACCOUNT

Each player is allowed to create only one (1) personal account.

Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

You must maintain your account and keep your details up-to-date.

You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

14. ANTI-FRAU$POLICY

We use special techniques to combat fraud in order to prevent any type of financial fraud at the Casino. Any attempt of fraud will result in immediate suspension of the Gambler's account with the right of confiscation of all the funds in favor of Сasino.

The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

  • participating in any type of collusion with other players
  • development of strategies aimed at gaining of unfair winnings
  • fraudulent actions against other online casinos or payment providers
  • chargeback transactions with a credit card or denial of some payments made
  • creating two or more accounts
  • other types of cheating
  • or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player.

In the event of chargeback at the account, the casino reserves the right to: charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback, claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.), close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.

The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of: use of stolen cards, chargebacks, creating more than one account in order to get advantage from casino promotions; providing incorrect registration data, providing of forged documents, any other actions which may damage the Casino;

In order to verify player's account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn't have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.

The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino's absolute discretion and without any obligation to state a reason or give prior notice The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino.

The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat- crypto exchange) will be offered at any time.

15. TERMS OF THE BONUS POLICY

Terms of the Bonus Policy, available bonuses and the conditions for their receipt are listed on the "Promotions" page.

The Casino reserves the right to amend the rules of the Bonus Policy at any time with notification of the Gambler about it, or without it.

The Casino reserves the right to review transaction history and logs for any reason and at any time. If during such a review the abuse of bonuses by the Gambler is found, the Casino has the right to cancel bonuses for this Gambler.

In order to verify player's account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn't have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents. The Casino shall review the provided documents within a period of up to 1 business day.

If the terms of the Bonus Policy are contrary to these Terms and Conditions, the terms of the Bonus Policy shall prevail.

16. GAMBLER RESPONSIBILITY

The Gambler confirms that they are not a Casino employee or a relative of a Casino employee.

17. LIMITATION OF LIABILITY

The Casino service is provided solely for entertainment purposes.

The Casino service is provided "as is". The Casino is not responsible for service mismatch to the Gambler's purposes and/or ideas on how such a service should be provided.

The Casino shall not be liable for computer malfunctions, poor communication and other problems that have arisen on the part of the Gambler.

The Casino undertakes to correct all faults in the service as soon as possible but does not guarantee their absence.

The Casino reserves the right to carry out preventive work in its software and hardware suite with a temporary suspension of the service.

In the event of force majeure, accidents and failures in the software and hardware suites of third parties cooperating with the Casino or the actions of third parties aimed at suspension or termination of operation of the Casino, the Casino operation can be suspended and all current bets canceled.

The Casino is not responsible for any damages, costs, expenses or damages, whether direct, indirect, special, incidental or other actions arising in connection with your use of the website or your participation in the Games.

By agreeing to these Terms and Conditions, you save the Casino, all its employees, as well as service providers on the Casino website harmless from and against all claims for costs, expenses, damages related to your gambling at the Casino.

18. INTELLECTUAL PROPERTY RIGHTS

The content on the Casino website is subject to copyright and other proprietary rights held by the Casino or used under license from third party rights owners. All downloadable or printed materials contained on the website may only be downloaded to a single personal computer and can be printed solely for personal and non-commercial use.

Under no circumstances the use of the website grants the user any rights to the intellectual property (e.g. copyright, know-how or trademarks) owned by the Casino or any other third party.

Any use or reproduction of the trade name, trademarks, logos or other creative materials presented on this site is prohibited.

You will be solely responsible for any damage, costs or expenses arising out of or in connection with any prohibited activities.

19. COMPLAINTS

You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

Casino is to acknowledge a complaint started by the account holder only. It is forbidden to and you can therefore not assign, transfer, hand over or sell your complaint to the third party. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.

In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

20. NON TRANSFERABILITY

You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.

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